Have questions on Delivery? Fret not! Click on any of the articles to find your answers on delivery lead times, delivery fees or tracking your order.
Why was my package returned?
Apologize about this inconvenience, there are multiple possible reasons ：
- Wrong or incomplete address
- Invalid phone number
- Unable to deliver
Please contact the shipping company for more information or you may contact our customer service for further help.
Is it possible that there has a specify logistics channel to avoid tariff/customs fee?
Sorry to inform you that the shipping channel of the package is determined by the system based on the warehouse closest to you and the inventory of each warehouse. We cannot specify a logistics channel to send your package. According to our experience, during the customs clearance process, some parcels will be randomly checked, which may cause tariffs or delays. This is a normal process for international parcels. Thank you for your nice understanding
What’s the shipping fee?
Shipping fees differs to different locations and on different shipping methods, all shipping fees is included at the checkout for more information
How long will the delivery take?
Up to 2-3 working days depends on the location